Safe Haven Care Homes ("Safe Haven," "we," "us," or "our") respects your privacy. This policy explains how we handle information when you visit our website, contact us, inquire about our residential care services, schedule a tour, or communicate with us by phone, email, or text message.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, and mailing address.
- Information you voluntarily provide through website forms, calls, emails, text messages, tour requests, or service inquiries.
- Basic website and device information, such as browser type, IP address, pages visited, and cookie or analytics data.
- Communication preferences and records of consent, including SMS opt-in and opt-out records.
Please do not submit sensitive medical information through a general website contact form or ordinary text message unless we specifically instruct you to use an approved secure method.
2. How We Use Information
We may use information to:
- Respond to questions and provide information about our care homes and services.
- Schedule tours, assessments, appointments, or follow-up communications.
- Communicate about inquiries, admissions, services, operations, and customer support.
- Send text messages when a person has provided the appropriate consent.
- Operate, maintain, secure, and improve our website and services.
- Meet legal, regulatory, safety, and recordkeeping obligations.
3. How We Share Information
We do not sell personal information. We may share information with service providers that help us operate our website, communications, scheduling, technology, or business functions; with care or professional partners when authorized or otherwise permitted by law; or when required for safety, legal compliance, or protection of rights.
Service providers may use information only to perform services for Safe Haven and must handle it consistently with applicable privacy and security requirements.
4. SMS/Text Messaging Privacy and Terms
If you opt in to receive text messages from Safe Haven Care Homes, we may send messages related to your inquiry, tours, appointments, admissions, care coordination, service updates, and other communications you request or consent to receive.
- Consent: Consent to receive text messages is not a condition of purchasing goods or services.
- Frequency: Message frequency varies based on your interactions with us.
- Rates: Message and data rates may apply.
- Opt out: Reply STOP to cancel text messages at any time.
- Help: Reply HELP for assistance, call (650) 436-5482 Ext. 101, or email aileen@safehavenrcfe.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging program or as required by law. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.
Carriers are not liable for delayed or undelivered messages. You may continue to contact us by telephone or email after opting out of text messages.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and improve performance. You can adjust cookie settings through your browser, although some features may not function as intended.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy, our operational needs, dispute resolution, and applicable legal or regulatory obligations.
7. Your Privacy Choices
You may request access to, correction of, or deletion of certain personal information, subject to applicable law and permitted exceptions. California residents may have additional rights regarding their personal information. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.
8. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Safe Haven is not responsible for their content or privacy practices.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised effective date.
11. Contact Us
For privacy questions, requests, or SMS assistance, contact:
Safe Haven Care Homes
Email: aileen@safehavenrcfe.com
Phone: (650) 436-5482 Ext. 101
Website: www.safehavenresidentialcarehome.com